FAQs

1. How can I contact you?

You can reach us via email at esthealbeauty@gmail.com. We aim to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are sourced from various suppliers who adhere to our strict quality standards. Shipping locations may vary depending on the product, but we ensure that all items are shipped from reputable sources.

3. Can I get a refund on my product after 30 days?

Our standard return policy allows for refunds within 30 days of receiving your item. Unfortunately, we cannot process refunds for requests made after this period.

4. What is your return policy?

We have a 30-day return policy. To be eligible for a return, items must be in their original condition, unworn or unused, with tags, and in their original packaging.

5. Are there any items that cannot be returned?

Yes, certain items such as perishable goods, custom products, and personal care items cannot be returned. Please contact us if you have questions about a specific item.

6. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days.

7. Can I exchange an item?

The fastest way to exchange an item is to return the original item and make a separate purchase for the new item once the return is accepted.

8. Do you offer international shipping?

Yes, we offer international shipping. Shipping times and costs may vary based on the destination and the products ordered.

9. What should I do if my item is damaged or defective?

Please inspect your order upon reception. If you receive a damaged or defective item, contact us immediately at esthealbeauty@gmail.com so we can address the issue promptly.

10. How can I track my order?

Once your order has shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the status of your shipment.